Terms & Conditions
DELIVERY & RETURNS
Orders paid for by Credit / Debit Card can only be delivered to the registered card address. Orders paid for by Electronic Bank Transfer can be delivered to the address of your choice. All deliveries must be signed for.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. UK orders are shipped free by default. Express delivery is available on some products at a premium. Overseas delivery charges are an estimate and subject to checks before shipment. If you require a shipping quote please email us HERE.
All delivery time scales are estimates subject to product and delivery slot availability. Standard UK delivery is quoted as within five working days but often quicker. Sometimes delivery takes longer due to stock availability. If we do not have stock available we will contact you with an estimate to when we will have the goods available.
When choosing an express delivery option we must have your order before midday to ensure same day dispatch and is subject to available stock. Express delivery orders will be dispatched using a Next Day service, or fastest available service for outlying areas. Express delivery charges will be refunded if we are unable to dispatch within the quoted time scale.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Wagner Tuning Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Wagner Tuning Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Payment Security & Postage Charges
We use Sage Pay to collect and process transaction information. Detail can be found HERE
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Wagner Tuning Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Wagner Tuning Ltd then you have 14 days to do so. The buyer is responsible for the cost of returning the goods. The returned goods must be as new in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are made aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
If your order fails delivery due to incorrect information given when placing the order, you the customer will be liable for all additional delivery charges including charges made by the courier if they return the goods to us.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken.
You can cancel an order by emailing email@example.com or by phoning us on 01252 750630.